The main question you need to ask before implementing any workflow system.
What is the goal of the project?
When one doesn’t have the answer on this question, everything is going to turn out as waste of time with the 90% chances of the failure of the project.
The understanding of the goal of the implementation begins from the analysis and classification of the problem.
For example:
1. We loose information.
2. The information don’t arrives to the right address
3. It don’t arrives at time
4. It arrives to someone who don’t have to know this particular information
5. It is not complete or not exact
6. It costs a lot
Etc.
Then we need to find out are these problems critical for the business or not!